Frequently Asked Questions | Pitsa Gourmet Pizza Bar
Have questions about ordering pizza from Pitsa Gourmet Bar? This page answers the most common pizza delivery questions Rosebery customers ask, including delivery times, service areas and ordering online.
Resources & FAQ
Located in the heart of Rosebery and Sutherland, Pitsa Gourmet Pizza Bar is proud to serve fresh, handcrafted gourmet pizzas loved by local communities across Sydney’s Eastern Suburbs and the Sutherland Shire. With our newly opened Sutherland store joining our much-loved Rosebery location, we’re excited to bring our signature flavours, quality ingredients, and genuine passion for great pizza to even more customers across Sydney.
Location & Restaurant Information
Where is Pitsa Gourmet Pizza Bar located?
We currently have two locations:
Rosebery Store
33 Maloney Street, Rosebery NSW 2018
Sutherland Store
8/570 President Avenue, Sutherland NSW 2232
What type of restaurant is Pitsa Gourmet Pizza Bar?
Pitsa Gourmet Pizza Bar is a gourmet pizza restaurant specialising in handcrafted pizzas, fresh pasta, sides, desserts, offering take away and home delivery to nearby suburbs.
Which suburbs do you deliver to?
Our Rosebery store delivers across Sydney’s Eastern Suburbs, while our Sutherland store services the Sutherland Shire and nearby surrounding areas.
Delivery availability may vary depending on distance, weather, and store demand. Please enter your address online to confirm availability.
Do you use your own delivery drivers?
Yes. We use our own in-house delivery drivers, ensuring your food is handled with care from our kitchen to your door.
Can I track my delivery?
Yes. You will receive live order updates at every stage, including:
- We are cooking
- Order ready
- Out for delivery
- Approaching your house
- Delivered
You can also track our delivery drivers live while they are on the road.
How long will my delivery take?
Delivery times depend on distance, traffic, and order volume. Estimated delivery times are displayed during checkout.
Why can’t I select delivery for my address?
Your address may be outside our delivery zone, or delivery may be temporarily unavailable due to high demand.
Why does it say the store is offline?
This usually happens outside trading hours or during very busy periods.
Why does my cart show $25 but delivery isn’t available?
A minimum order value may apply for delivery, depending on your location and time.
Food & Menu Questions
Do you sell fresh salads?
Yes. We prepare fresh salads daily, perfect as a lighter option or side with your pizza.
Do you have vegetarian options?
Absolutely. We offer a variety of vegetarian pizzas and fresh salads.
Do you have gluten-free options?
Some items may be suitable for gluten-sensitive customers. Please check online or contact us before ordering.
Can I customize my pizza?
Yes. You can customise pizzas by choosing toppings and sauces. Half-and-half pizzas are also available. Any extra charges are shown clearly at checkout.
Why does my pizza sometimes look slightly different in size?
All our pizzas are hand-made fresh, so minor size variations may occur naturally during stretching and baking.
Payments & Security
What payment methods do you accept?
We accept cash, as well as secure online and card payments.
Is online payment secure?
Yes. All payments are processed through a trusted third-party payment provider.
We do not store any credit or debit card details.
For payment and privacy information, please visit: https://bitehq.com/privacy
I received a payment error — did my order go through?
If you are unsure, please check your email confirmation or call us before placing another order.
I’m having trouble ordering online. What should I do?
If you experience any issue while ordering online, please call our restaurant directly and we’ll be happy to assist.
Rosebery: (02) 9667 4992
Sutherland: (02) 8544 1108
Loyalty Program
Do you have a loyalty program?
Yes. Sign up and create an account to earn loyalty points on every App order.
Does it cost anything to join?
No. Our loyalty program is completely free.
How do loyalty points work?
Every cent you spend on our App, earns points. Points can be redeemed for rewards — every cent counts.
Why hasn’t my loyalty updated yet?
Points may take some time to update. If there is an issue, please contact us and we’ll help.
About Pitsa Gourmet Pizza Bar
How long have you been operating?
We opened in 2016 and have proudly served the local community for nearly 10 years.
How many customers have you served?
We have served over 20,000 customers, many of whom are loyal regulars.
How can I contact Pitsa Gourmet Pizza Bar?
You can contact us through our website, online ordering platform, or by calling your nearest Pitsa Gourmet Pizza Bar store directly.
Still have questions?
If you have any additional questions or feedback, please contact us — we’re always happy to help.